FAQs

El Pino has two main channels so you can make reservations for your stay. The website, which has a reservation system that will take you step by step to automatically make your reservation in a simple way and according to availability on our calendar.

We also have our customer service line on WhatsApp 3143579948 where one of our advisors will accompany you and provide you with all the information regarding the reservation you wish to make.

You have two ways:

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The eco hotel has the capacity to accommodate up to 60 people. We have 17 lodging options between Domes, Wooden Cabins and Tent-Type Glamping, all in excellent condition, with private bathrooms, some of them Luxury type that correspond to luxury accommodation.

The reservation includes breakfast and harvested fruits planted in the eco hotel.

The primary language is Spanish, however, we have English speaking staff.

Yes, our eco hotel is characterized by allowing pets, but it is necessary that this be informed at the time of reservation, we already have specific rooms assigned for travelers who wish to stay with their pets.

Yes, both on our website and physically, we receive payments with credit and debit cards, all franchises. You can pay securely at our hotel or automatically on our website.

We do not have air conditioning in our accommodations, but you can be sure that all lodging options are built with the goal of providing you with a natural, comfortable and refreshing space.